Clinic Policies

By filling out the health history form at your first appointment or when updating your health records with us, you are consenting to our clinic policies. Our policies will be enforced by your individual practitioner at every appointment. All Services MUST be paid on date of service.

Last Minute Cancellation & No Show Policy

We require 24 hours notice for any cancellations.

Last minute cancellations will result in a 75% charge. Credit cards are required for bookings and will be charged in the event of last minute cancellations or no-shows. If you are 10 minutes + late to an appointment without contacting your practitioner you will be considered a no-show and be billed.
By following our cancellation policy, we can help serve our clientele better by offering canceled appointments to our clients on waitlists.

We do not do direct billing at this clinic however we do take all payments of debit/credit/cash or e-transfer and give receipts to be sent in to your insurance company or saved for income tax health expense purposes. Please check your benefits for all services we provide as some of our non-rmt services can be covered under extended health benefits ( Reflexology, FST).

We are a very busy clinic and appreciate your understanding of our policies. If you have any questions, concerns or comments, please contact us and we will respond as soon as we can. Texting your individual therapist is the quickest more efficient way.

**Paying with Cash or E-transfer will benefit you with our stamp program, you can use the stamp card with any Reflexology session/package or FST session. You may use multiple cards to go towards a discount***

All Services must be paid on date of service. Keeping a valid credit card on file makes the payment process easy and efficient. Please update to make sure we have a current updated/valid credit card on file. If you ever forget your wallet, no worries we can charge your card from the clinicsense system, we also accept apple pay and e-transfer. However e-transfers must be completed before leaving the building and confirmed with your practitioner. Thank you for understanding and helping us stay organized, we appreciate your loyalty as a client and want to continue to be a place of consistency and stress free for both client and practitioners.